STORE UPDATES

Job Description: The Administrative Assistant is responsible for providing comprehensive administrative and operational support to the Real Estate, General Insurance and Concierge operations of the company, inclusive of managing the client-company experience, invoicing, appointment scheduling, drafting corporate-level communications and execution of in-house business development projects.

Responsibilities:

1. Support CEO with Real estate and other business development projects and opportunities throughout the Rock Sound Properties (1976) Limited  group of companies:
   • Assist CEO in managing personal schedule, client relations, coordinating meetings, etc.
   • Assist with Real Estate Listing, Data collection/Entry and Sales Transactions
   • Communicate with clients, tenants and visitors in a professional and courteous manner.
   • Provide assistance with inquiries and requests from clients, tenants, and visitors.
   • Select, transact, coordinate and arrange services such as provisioning, delivery, transportation, dining reservations, and event tickets as needed.
   • Assist in business development, new software and platform development 
   • Assist in building the team as business grows 
2. Invoicing Related to Real Estate:
   • Generate and process invoices in Quickbooks accurately and in a timely manner.
   • Ensure payments are received in full in a timely manner and accurately applied in Quickbooks. 
   • Liaise with the in-house realtor and accounting department to ensure accurate and timely billing and payment processing.
3. Making Call-Backs:
   • Follow up on inquiries and requests via appropriate medium (i.e. phone, email, WhatsApp, etc) promptly and professionally.
   • Schedule callbacks to address any unresolved issues or to provide additional information.
4. Relations with Tenants and Property Management:
   • Serve as a primary point of contact for tenants regarding lease agreements, short-term rentals, maintenance requests, and general inquiries.
   • Manage Book Calendars, check-in and checkouts, property prep and guest relations
   • Foster positive relationships with tenants by addressing concerns promptly and effectively.
   • Ensure monthly tenant statements reflect accurate account balances.
   • Distribute monthly tenant  statements in a timely manner
5. Insurance Liaison:
   • Assist with developing and promoting the Insurance Business.
6. Setting Up Appointments:
   • Manage calendars and schedule appointments for CEO and CFO
   • Coordinate meeting logistics and send reminders to all parties involved.

Requirements:

• A high school diploma or equivalent, as well as additional certification in office administration or real estate, is advantageous.
• Proven experience in administrative support roles, preferably in the customer service field and real estate industry.
• Excellent communication skills, both written and verbal.
• Proficiency in Quickbooks and Microsoft Office suite is preferred.
• Strong organizational and multitasking abilities, with keen attention to detail.
• Ability to work independently and prioritize tasks effectively in a fast-paced environment.